UK Energy Supplier 'E' Selects Eliq's Customer Engagement Platform for 200,000 Homes
E, a British owned energy supplier based in Birmingham, UK has contracted Eliq to deliver its next generation mobile app. The app is due to be made available to E’s Smart Meter customers this autumn and will enable pre-payment customers to understand and manage their consumption habits as well as receive notifications when it’s time to top-up.
Having acquired over 200,000 of the UK’s 6 million pre-payment homes in the last 4 years, ‘E’ is on a high-growth trajectory, their aim to help their customers reduce energy costs, whilst providing excellent customer service.
“We chose Eliq as we wanted our customers to have the most useful and engaging digital experience in the market. Not only will our new app enable our customers to better manage their top-ups, it will aid them in reducing their energy consumption as well.” - Chris Moses, Programme Director at E
The app, which will be available for iOS and Android devices, as well as being on the web for both desktop and mobile, collects data from the home’s Smart Meters. It will give customers access to their consumption history, weekly energy reports, alerts on consumption spikes as well as the ability to manage their account balance, payments and set budgets.